Reading Eggs Refund Policy

Credit card transaction policy

All credit card transactions are done over a secure internet connection using 128 BIT SSL encryption.
Digital certificates are used to maximise security when receiving credit card information.

Consumer data information

Purchasing information provided from online transactions is used for accounting purposes only.

After payment, no credit card details are retained or stored. Stringent physical and technological measures are taken to protect customer information.

Refund Policy for Home Licences

Reading Eggs offers a no questions asked 30 day money back guarantee. No refunds will be offered beyond this time.
Here’s how you can get a refund.
Provided it is 30 days or less since you made your Reading Eggs purchase.

Email and please provide us with the following information.

  • Your Full Name
  • Your Full Address
  • A Contact Telephone Number
  • Your email address
  • The subscription that you Purchased (and want a refund for)
  • The date of purchase
  • The reason that you want a refund

Upon receipt of your refund request we will process your refund as quickly as possible (please allow up to 14 days)

To return physical items such as books and flashcards
We will provide a refund or exchange on the presentation or return of an items(s) in original condition and with original proof of purchase, if the item:

  • is faulty;
  • was misdescribed; or
  • does not match a sample shown to you.

Please wrap the items securely and return them, with your order number on the address label to:

Reading Eggs Product Returns

C/O TL distribution
15-23 Helles Avenue
Moorebank NSW 2170

Please also include your name, telephone number and address, plus a note explaining why you are returning the item(s).

For further information, please call us on 0061 02 8585 4020 9am – 5pm. AEST. or email

Refund Policy for School licences

Reading Eggs offers a no questions asked 28 day money back guarantee to schools. Please contact us on 0061 02 9019 2889 or email our education team at